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RETURNS & EXCHANGES


Returns

Our return policy lasts 14 days. If 14 days have gone by since your purchase,

unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be UNUSED and in the same condition that you received it. It must also be in the original packaging. Otherwhise, the item is considered sold. 

To complete your return, we require a receipt / an order number / proof of purchase.

If you need to return your item (the originally purchased item), send us an email at

help@velvetvanitycosmetics.com regarding your items. Our customer service team will assist on further steps.


Exchanges

We only replace items if they are defective or damaged.

If you need to exchange your item (the originally purchased item), send us an email at

help@velvetvanitycosmetics.com regarding your items. Our customer service team will assist on further steps.

Unfortunately, we are unable to offer any replacement for any other reasons.


Refunds

We strictly do not offer any form refunds. In any case refunds are applicable, you will be refunded in a form of credit points.


Sale items

Only regular priced items may be returned or exchanged. Unfortunately, we are unable to offer any exchanges on sale items.